Recording
Compliance trunk recording solution that can integrate with any Microsoft Teams certified SBC. Empower your team with our Quality Management solution with built in scoring templates and live monitoring
Quality
Management
IVR scripts
Pre-built IVR scripts for Quality Survey and Announcements
Quality Evaluations
Evaluation Scorecard Templates Evaluation Results and Agent Scoring Custom Templates
Easy Export
Search, play, download/export recording
Live Call
Monitoring
Monitoring
Silent Monitoring can help your Quality Analysts to make on the spot evaluations
Coaching
Coaching Mode enables your experts to help your agents on a live call
Barge-In Mode
Barge-in Mode is available for those calls where an expert or supervisor is needed to take over handling of the call
Quality
Reports
Historical call recording reports
IVR Survey Reports
Standard Net Promoter Score (NPS) Reports
High Customized & Easy to use Reports
